PeptiMart

PeptiMart Shipping Policy

Shipping and Fulfilment

PeptiMart aims to process and dispatch all eligible orders promptly.

Orders placed before 12:00 PM Eastern Time (EST) will typically be dispatched on the same business day, but no later than the following business day.

Orders placed:

  • After 12:00 PM EST
  • On weekends
  • On public holidays
  • Outside normal fulfilment hours

will be processed on the next available business day.

Dispatch times are estimates and may be affected by payment verification, stock availability, compliance reviews, unusually high order volumes, severe weather, carrier delays, or circumstances outside PeptiMart’s reasonable control.

If we cannot dispatch your order within this promised period, we will follow the notice, consent, or refund process described in the “Delayed Dispatch: Notice, Consent, or Refund” section below.

A shipping confirmation containing tracking information will be sent once the order has been prepared for collection by the carrier.

Delayed Dispatch: Notice, Consent, or Refund

Qualifying in-stock orders placed before 12:00 PM Eastern Time (EST) on a business day are expected to dispatch on that same business day or, at the latest, on the next business day, unless a longer time is clearly stated at checkout or in your order confirmation.

If PeptiMart determines that an order has not shipped and cannot be dispatched within that promised period, we will notify you by email before the revised dispatch date.

That notice will include your order number, the original dispatch estimate, the revised expected dispatch date, and your two options under applicable U.S. online-order rules.

Option 1: Consent to a revised dispatch date

You may consent to the revised dispatch date by replying to our delay notice email or by contacting PeptiMart Support at support@peptimart.co.

Your reply should include your order number and a clear statement that you consent to the revised dispatch date shown in our notice.

If you consent, we will ship the order on or before the revised date stated in our notice unless we are required to contact you again because a further delay becomes necessary before shipment.

Option 2: Cancel for a prompt refund

You may cancel the unshipped order for a full refund of the amount paid for products and shipping by replying to our delay notice email or by contacting PeptiMart Support at support@peptimart.co.

Your reply should include your order number and a clear request to cancel the order for a refund.

If you cancel, PeptiMart will promptly refund the unshipped order using your original payment method where possible. Refunds for cancelled unshipped orders are normally processed within seven business days of our confirmation of your cancellation request.

How to respond

You may respond in either of the following ways:

  • Reply directly to the delay notice email we send to the address on your order, or
  • Email support@peptimart.co with your order number and either your consent to the revised dispatch date or your request to cancel for a refund.

If we do not hear from you

If we cannot obtain your consent to a necessary delay before shipment, we will cancel the unshipped order and issue a prompt refund rather than ship without your consent.

If our notice gives you a reasonable period to respond and we receive no reply, we may treat the order as cancelled and refund the unshipped order in accordance with applicable law.

What this section covers

This process applies only while your order remains unshipped and has not been transferred to a carrier.

Once an order has been dispatched, delivery timing, carrier delays, and post-dispatch issues are handled under the other sections of this Shipping Policy and our Refunds Policy.

Tracking Information

Customers are responsible for reviewing the shipping details provided during checkout and ensuring that the delivery address is complete and accurate.

Once an order has been dispatched, customers should:

  • Monitor carrier tracking updates
  • Ensure the delivery location is accessible
  • Retrieve the package promptly after delivery
  • Contact the carrier directly regarding delivery instructions or available hold options

PeptiMart is not responsible for delays or delivery failures caused by an incorrect, incomplete, inaccessible, or undeliverable address supplied by the customer.

Address changes cannot be guaranteed after an order has been placed or dispatched.

Packages Marked as Delivered

PeptiMart is not responsible for packages that have been marked as Delivered by the carrier and are subsequently lost, misplaced, or stolen.

Customers are responsible for:

  • Providing a secure delivery location
  • Monitoring tracking notifications
  • Retrieving packages promptly
  • Checking with household members, reception staff, neighbours, mailrooms, or building management
  • Contacting the carrier when a package cannot be located

Where package theft or delivery security is a concern, we strongly recommend using:

  • A secure business or laboratory address
  • A carrier collection location
  • A carrier hold service
  • Signature-required delivery, where available
  • A locked parcel box or secure mailroom

A carrier’s delivery scan, photograph, GPS record, or written delivery confirmation may be considered proof of delivery.

Reporting Shipping or Fulfilment Issues

Any issue involving non-delivery, transit damage, missing products, incorrect products, or fulfilment errors must be reported to PeptiMart within seven calendar days of the carrier’s recorded delivery or attempted-delivery date.

This reporting period is strictly enforced.

Claims submitted outside the seven-day period may be declined.

Customers must retain:

  • The complete package
  • All external and internal packaging
  • The shipping label
  • The packing slip
  • All products received

These materials must not be discarded until the issue has been reviewed and resolved.

Required Documentation

Reports involving damaged, missing, or incorrect items must include all requested evidence.

Required documentation includes:

  • A complete, uninterrupted unboxing video beginning before the package is first opened
  • Clear photographs of every side of the external packaging
  • Clear photographs of the shipping label
  • Clear photographs of the internal packaging
  • Clear photographs of all products received
  • Clear photographs of any visible damage
  • Clear photographs of the packing slip
  • The applicable order number
  • The carrier tracking number
  • A brief written explanation of the issue

The unboxing video must clearly show:

  • The package in its unopened condition
  • The shipping label
  • The opening of the package
  • All internal packaging
  • Every item contained inside the shipment

Failure to provide complete, clear, and unedited documentation may result in the request being declined.

PeptiMart may request additional evidence or information where reasonably necessary to assess the issue.

Lost or Undelivered Packages

A package will not be considered lost solely because tracking has not updated for a short period.

Before a lost-package request can be reviewed, PeptiMart may require:

  • The carrier’s expected delivery window to have passed
  • A reasonable investigation period
  • Confirmation from the carrier
  • Completion of a carrier trace or missing-mail request
  • Additional information from the customer

Where tracking shows that a package remains in transit, PeptiMart may require additional time for delivery before deciding whether any further action is appropriate.

Damaged Packages or Products

Customers must not discard damaged products, packaging, shipping materials, or labels.

Where damage is visible at the time of delivery, customers should document the package before opening it.

Damage requests may be declined where:

  • The required unboxing video was not recorded
  • The product or packaging was discarded
  • The damage cannot be verified
  • The issue was reported outside the required period
  • The damage resulted from storage or handling after delivery
  • The damage is cosmetic and does not affect the product or packaging integrity

Incorrect or Missing Items

Customers must compare the products received with the packing slip and order confirmation immediately after opening the package.

Reports of missing or incorrect items must be submitted within seven calendar days and supported by the complete required documentation.

PeptiMart may review inventory records, packing records, package weight, fulfilment images, and carrier information when assessing the issue.

Resolution of Verified Issues

Where PeptiMart verifies that an issue resulted from a fulfilment error or qualifying transit incident, PeptiMart may reship the affected item at no additional product cost.

Unless required by applicable law, verified shipping and fulfilment issues are resolved through replacement rather than a cash refund.

Replacement products:

  • Are subject to stock availability
  • May be substituted only with the customer’s agreement
  • Will normally be shipped to the original verified address
  • May require a signature or secure delivery method
  • Cannot be exchanged for cash unless PeptiMart agrees otherwise

Replacement of the affected item will constitute full resolution of the applicable shipping or fulfilment issue.

Requests That May Be Declined

A request may be declined where:

  • It is submitted outside the required reporting period
  • Required evidence is missing, incomplete, unclear, or altered
  • Tracking confirms delivery
  • The customer supplied an incorrect or incomplete address
  • The customer failed to retrieve or secure the package
  • The package was redirected without PeptiMart’s approval
  • The package was refused or left uncollected
  • Damage occurred after delivery
  • The product or packaging was discarded before review
  • The request contains inconsistent or misleading information
  • Fraud, abuse, or repeated suspicious activity is identified

PeptiMart reserves the right to limit or refuse replacements where there is evidence of fraud, misrepresentation, claim abuse, or repeated delivery issues associated with a customer, account, payment method, or address.

Carrier Delays

Once a package has been transferred to the carrier, delivery times are controlled by that carrier.

Estimated delivery dates are not guaranteed.

PeptiMart is not responsible for carrier delays caused by:

  • Severe weather
  • Natural disasters
  • Public holidays
  • Customs processing
  • Labour disruptions
  • Transportation interruptions
  • Incorrect routing
  • Security inspections
  • Government action
  • Events outside PeptiMart’s reasonable control

A carrier delay does not automatically qualify an order for a refund or replacement.

International Orders

International customers are responsible for confirming that ordered products may be lawfully imported, received, possessed, and used in their destination country.

International shipments may be subject to:

  • Customs inspections
  • Import restrictions
  • Duties and taxes
  • Brokerage charges
  • Licensing requirements
  • Carrier limitations
  • Regulatory delays

Unless otherwise stated during checkout, the customer is responsible for all import duties, taxes, customs charges, and related fees.

PeptiMart is not responsible for delays, seizures, refusals, returns, or destruction resulting from customs action, import restrictions, or a customer’s failure to comply with applicable law.

International shipping availability may vary by destination.

Returned or Refused Packages

Packages returned to PeptiMart because of an incorrect address, failed delivery, refusal, unpaid customs charges, or failure to collect may be subject to:

  • Additional shipping charges
  • Return-carrier fees
  • Customs charges
  • Handling or processing fees
  • Loss of shipping charges already paid

Any reshipment will be considered only after the package has been returned to and inspected by PeptiMart.

Shipping fees are generally non-refundable unless the return resulted from a verified PeptiMart error or applicable law requires otherwise.

Order Changes and Cancellations

PeptiMart begins processing orders promptly.

Requests to change or cancel an order are not guaranteed after the order has been submitted.

Once an order has entered fulfilment or has been dispatched, it may no longer be changed or cancelled.

Contact PeptiMart

To report a shipping issue, contact PeptiMart Support within the required seven-day period.

Please include:

  • Your full name
  • Order number
  • Tracking number
  • A description of the issue
  • All required photographs
  • The complete unboxing video
  • Email: support@peptimart.co
  • Phone: 762-238-9666
  • Shipping Claims Form: /contact

Submitting a request does not guarantee approval. All issues are reviewed in accordance with this Shipping Policy.

Policy Acceptance

By placing an order with PeptiMart, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

Effective date: June 2026

Last updated: June 2026