PeptiMart

PeptiMart Refunds and Returns Policy

Cancellations, Returns and Refunds

Due to the sensitive nature of research materials, all PeptiMart sales are considered final unless otherwise required by applicable law.

Customers are responsible for carefully reviewing all product selections, quantities, shipping details, and billing information before placing an order.

Order Cancellations and Changes

PeptiMart begins processing orders promptly after they are submitted.

Orders cannot be cancelled, changed, or modified once they have been placed. This includes requests to change:

  • Products
  • Quantities
  • Shipping addresses
  • Delivery methods
  • Billing details
  • Customer information

PeptiMart may attempt to assist with a change request where possible, but no change or cancellation is guaranteed.

Once an order has entered fulfilment or been dispatched, it cannot be cancelled or modified.

Returns

PeptiMart does not accept product returns.

Research materials cannot be returned to inventory or resold after leaving our controlled supply chain because their storage conditions, handling, integrity, and chain of custody can no longer be verified.

Returns will not be accepted for:

  • Change of mind
  • Accidental orders
  • Incorrect product selection
  • Incorrect quantity selection
  • Customer handling or storage errors
  • Refused delivery
  • Failure to collect a package
  • Incorrect or incomplete delivery information
  • Products no longer required by the customer
  • Delays caused by the carrier or customs
  • Products opened, used, reconstituted, altered, or damaged after delivery

Any package returned without prior written authorisation may be refused or disposed of and will not qualify for a refund.

Unshipped Orders and Shipping Delays

Although PeptiMart sales are generally final once placed, a different process applies if PeptiMart cannot dispatch your order within the promised period stated in our Shipping Policy.

If your order has not shipped and PeptiMart sends you a delay notice, you may either consent to the revised dispatch date or cancel the unshipped order for a prompt refund.

To consent or cancel, reply to the delay notice email or email support@peptimart.co with your order number and your choice.

Cancelled unshipped orders are refunded in full for the products and shipping charges paid, normally within seven business days of our confirmation of your cancellation request.

See the “Delayed Dispatch: Notice, Consent, or Refund” section of our Shipping Policy for the full process.

Refunds

Refunds are not issued for:

  • Change of mind
  • Customer ordering errors
  • Incorrect shipping information supplied by the customer
  • Refused or uncollected deliveries
  • Packages marked as delivered by the carrier
  • Packages lost or stolen after confirmed delivery
  • Carrier delays after dispatch
  • Customs delays, seizures, or import restrictions
  • Failure to comply with PeptiMart policies
  • Products improperly stored or handled after delivery

Original shipping costs, customs fees, duties, taxes, carrier charges, and other third-party costs are non-refundable unless required by applicable law or the issue resulted from a verified PeptiMart error.

Incorrect, Missing or Damaged Items

PeptiMart is committed to accurate fulfilment and secure packaging.

A replacement may be considered where an order contains:

  • An incorrect product
  • A verified missing item
  • A product damaged during transit
  • Another confirmed PeptiMart fulfilment error

All issues must be reported within seven calendar days of the carrier’s recorded delivery or attempted-delivery date.

Customers must provide the documentation required under the PeptiMart Shipping Policy, including:

  • A complete, uninterrupted unboxing video recorded from before the package is opened
  • Clear photographs of the external packaging
  • Clear photographs of the shipping label
  • Clear photographs of the internal packaging and all items received
  • Clear photographs of the packing slip
  • The order number and tracking number
  • A written explanation of the issue

Requests submitted outside the required reporting period or without complete documentation may be declined.

Replacement of Verified Issues

Where PeptiMart confirms that an issue resulted from a fulfilment error or qualifying shipping damage, the affected product may be reshipped at no additional product cost.

Unless otherwise required by applicable law:

  • Verified issues will be resolved through replacement rather than a cash refund
  • Replacements are subject to stock availability
  • Replacement orders will normally be sent to the original verified delivery address
  • Substitutions will only be made with the customer’s agreement
  • Replacement of the affected product will constitute full resolution of the issue

A replacement will not be provided where the available evidence does not verify the reported issue.

Packages Marked as Delivered

Orders marked as Delivered by the carrier are considered successfully delivered.

PeptiMart is not responsible for packages that are lost, misplaced, or stolen after the carrier confirms delivery.

Customers are responsible for:

  • Providing a secure delivery address
  • Monitoring tracking information
  • Retrieving packages promptly
  • Checking with household members, reception staff, neighbours, mailrooms, or building management
  • Contacting the carrier regarding a missing delivered package

A carrier delivery scan, photograph, GPS record, or written confirmation may be relied upon as evidence of delivery.

Refused and Uncollected Deliveries

Refusing a package or failing to collect it does not cancel an order and does not automatically qualify the customer for a refund.

Packages returned because of:

  • Refused delivery
  • Failed delivery attempts
  • Failure to collect
  • An incorrect address
  • Unpaid customs duties
  • Import restrictions

may be subject to return shipping charges, customs fees, carrier fees, handling costs, and reshipment charges.

Any possible reshipment will be considered only after the package has been returned to and inspected by PeptiMart.

Chargebacks and Payment Disputes

Customers should contact PeptiMart Support before initiating a payment dispute so that we have an opportunity to review and resolve the issue.

PeptiMart reserves the right to dispute chargebacks involving:

  • Orders confirmed as delivered
  • Packages lost or stolen after confirmed delivery
  • Customer ordering errors
  • Refused or uncollected packages
  • Claims submitted outside the required reporting period
  • Claims unsupported by the required documentation
  • Transactions that otherwise complied with PeptiMart’s published policies

Supporting documentation may include order records, checkout acceptance records, customer communications, carrier tracking, delivery confirmation, fulfilment records, shipping labels, and fraud-prevention information.

Submitting a fraudulent or misleading chargeback may result in account suspension, permanent refusal of service, and further action where permitted by law.

Requests That May Be Declined

PeptiMart may decline a refund, replacement, or other resolution where:

  • The request is submitted outside the required reporting period
  • Required documentation is missing, unclear, incomplete, or altered
  • Tracking confirms successful delivery
  • The customer supplied an incorrect or incomplete address
  • The package was refused or left uncollected
  • The product was handled, stored, opened, reconstituted, or used after delivery
  • The product or packaging was discarded before review
  • The issue resulted from customer error
  • The claim contains inconsistent or misleading information
  • Fraud, abuse, or repeated suspicious activity is identified
  • The request is otherwise excluded under this policy or the PeptiMart Shipping Policy

Our Commitment

PeptiMart is committed to:

  • Accurate order fulfilment
  • Secure and professional packaging
  • Prompt dispatch
  • Clear order communication
  • Fair review of properly documented issues
  • Responsive customer support

To protect product integrity, maintain fairness, and prevent misuse or claim abuse, this policy is applied consistently to all customers.

Contact PeptiMart

Questions or concerns regarding an order must be directed to PeptiMart Support.

Please include:

  • Your full name
  • Order number
  • Tracking number
  • A clear description of the issue
  • All supporting photographs and video evidence
  • Email: support@peptimart.co
  • Phone: 762-238-9666
  • Order Support Form: /contact
  • Shipping Policy: /shipping

Acceptance of This Policy

By placing an order with PeptiMart, you confirm that you have read, understood, and agreed to this Refunds and Returns Policy.

Nothing in this policy excludes or limits any consumer right that cannot legally be excluded under applicable law.

Effective date: June 2026

Last updated: June 2026